How to Spot Fake CRA Calls and Texts
The Canada Revenue Agency (CRA) manages federal taxes and benefits. Scammers often impersonate CRA officials by phone or text, claiming you owe taxes, threatening arrest, or demanding immediate payment. This article is based on the CRA's official "Scams and fraud" page.
Why might the CRA contact you?
The CRA may contact you for legitimate reasons, such as:
- Notifying you about changes to your refund, benefits, or account
- Requesting additional information to process your tax return or benefit application
- Verifying your identity or account details
- Informing you about an audit or review
- Asking you to repay overpaid benefits or taxes (but not in a threatening manner)
The CRA does not send text messages or emails with links asking you to click and enter personal information, nor does it use threatening language or demand immediate payment.
How to recognize a scam
Scams often include:
- Caller ID spoofed to look like a CRA number
- Demands for immediate payment via gift cards, prepaid credit cards, or cryptocurrency
- Threats of arrest, deportation, or license suspension
- Requests for your Social Insurance Number (SIN), bank account, or credit card details
- Text or email messages with links that lead to fake login pages
If you receive such a call or message, do not provide any personal information or click any links.
How to verify a CRA call
If you are unsure about a call, hang up and call the CRA back using the official phone number from the CRA website or your tax software. The CRA website states that you should provide the caller ID number when calling back so they can verify. You can also log into CRA's "My Account" to check for official notices.
Note: The CRA website does not list specific phone numbers on this page; refer to the official "Contact us" page.
How to report a scam
If you suspect you are a victim of a scam or notice suspicious activity on your account, the CRA recommends:
- Contacting the CRA to report the scam or identity theft
- Reporting to the Canadian Anti-Fraud Centre
- Contacting local police if your identity has been stolen
The CRA website provides an online reporting form; see the official site for details.
Protect your CRA account
Monitor your "My Account" regularly, use a strong password, and enable two-factor authentication if available. Do not share your login information with anyone.
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