Cell Phones and Internet: What to Know Before Choosing a Plan

Cell phone and internet plans in Canada are regulated by the Canadian Radio-television and Telecommunications Commission (CRTC), a federal agency that handles consumer issues related to telecommunications.

Official Sources

The CRTC website provides consumer information on phone, internet, TV, and radio. The 'Phone' page was intended to include consumer guides on cell phone plans, long-distance, and wireless services, but as of this writing, it shows a '404 Error' (page not found or moved). The CRTC site still offers other sections, such as 'Internet' and 'TV and Radio', where similar information may be found.

How to Find Information

Since the 'Phone' page is temporarily unavailable, consumers can try the following:

Visit the CRTC homepage (crtc.gc.ca) and use the site search for keywords like 'cell phone plans' or 'wireless services'.
Browse the 'Internet' section, which may contain consumer guides on internet plans, speeds, and pricing.
Check 'News' and 'Decisions, Notices, and Orders' for recent telecom policy decisions.

Complaints and Help

If consumers have questions or complaints about phone or internet services, the CRTC provides channels for assistance. Visit the CRTC website's 'Complaints' section to learn how to complain to your service provider first, and if unresolved, how to file a formal complaint with the CRTC. The CRTC ensures providers comply with regulations and protects consumer rights.

Notes

Official pages may update; this guide is based on currently accessible CRTC website information.
For specific fees, contract terms, and coverage, refer to your provider's contract and the latest CRTC guidelines.
If a page is unavailable, try again later or use site search.

Cell Phones and Internet: What to Know Before Choosing a Plan