What is Consumer Affairs?
Consumer Affairs is a federal service in Canada, managed by Innovation, Science and Economic Development Canada and Health Canada. It provides solutions for everyday consumer topics like complaint resolution and consumer protection. This information applies nationwide, regardless of your province or territory.
Consumer Complaints: How to File
If you have a complaint against a business or service provider, the official page outlines:
- Know your rights: Understand your rights and considerations before filing a complaint.
- How to complain: Steps to pursue a complaint against a business or service provider.
- Consumer affairs offices: Contact information for federal, provincial, and territorial offices.
Consumer Protection Legislation
Canada has consumer protection laws, including federal legislation like the Anti-Spam Legislation. Provincial and territorial laws also apply.
Fraud and Scams
Learn about identity theft, types of fraud, counterfeit money, and other threats. You can also learn how to recognize and report suspicious text messages.
Debt and Borrowing
Manage debt, credit cards, mortgages, loans, lines of credit, and credit reports. The official page includes a "Six steps to get out of debt" guide.
Advertising and Competition Rules
Understand fair competition regulations for businesses and consumers.
Recalls and Safety Alerts
Search for recalled consumer products, vehicles, food, and health products.
Financial Tools and Calculators
Use tools like budget and mortgage calculators, and resources to choose bank accounts and credit cards.
Other Resources
- Canada-U.S. Overview: Support for businesses and individuals on importing, local products, and travel.
- Buying Canadian: Information on Made in Canada labels and benefits of shopping locally.
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