What happened
The City of Calgary said crews began repairs on Friday, October 16, on a water main that supports the community of Eagle Ridge and Heritage Park. During the repairs, the pipe experienced an unanticipated depressurization and water quality could not be guaranteed. As a precaution, Alberta Health Services ordered a Boil Water Advisory.
The City said the issue is not related to the Bearspaw South Feeder Main and is not impacting Rockyview General Hospital.
To complete repairs, two northbound and two southbound lanes on 14th Street S.W. between 75 Avenue S.W. and Heritage Drive S.W. will be closed until further notice, leaving one lane open in each direction. The City said lane closures may be adjusted depending on the condition of the pipe. The notice describes the repair as challenging and says it will take some time, with significant traffic delays likely.
What the official notice says
> All residents within the affected area are advised to bring all tap water to a rolling boil for one full minute prior to any consumption, including: Drinking, including coffee and tea Cooking Brushing teeth Cleaning raw foods Preparing infant formula or juices Making ice, etc.
Who is affected
All residents within the affected area. The official page states that all tap water should be brought to a rolling boil for one full minute before any consumption, including drinking (including coffee and tea), cooking, brushing teeth, cleaning raw foods, preparing infant formula or juices, and making ice. In-home water filters are not sufficient and water in them must still be boiled before use. The page states that residents may instead choose to purchase bottled water for consumption for the duration of the advisory.
For cleaning: if not using a dishwasher, water used for cleaning surfaces or dishes should be boiled. Water used for bathing and laundry does not require boiling.
For businesses: Food Service Establishments, Care Providers and Personal Service facilities should contact Environmental Public Health at 1-833-476-4743 for direction.
For travel: people commuting through this section of 14th Street S.W. are affected. The page states that alternative routes should be used if possible and that all signage and detours should be followed.
The City said water wagons are being provided and their location will be available on calgary.ca/boilwater.
Since when
Repairs began on Friday, October 16, 2026, and the advisory has been in effect since then. The official page states the advisory will remain in effect until further notice; affected residents will be contacted directly when it is lifted, and updates will be available on calgary.ca/boilwater. The lane closures also remain until further notice.
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